This project will address three objectives and nested research questions, toward the overarching goal of reducing administrative workload, while ensuring efficient coordination of care in Nova Scotia and New Brunswick:​

1. Determine how the volume of services requiring primary care coordination has changed over time.​

2. ​Use interviews with family physicians, nurse practitioners, and administrative team members to understand how administrative workload has changed.​

3. Drawing on the findings of Objectives 1 and 2, with primary care providers and service planners, co-identify priority issues and co-develop practical response strategies to make administrative work more efficient.

 

Understanding and supporting coordination of care is central to people-centred, flexible, quality healthcare. A robust system of primary care is fundamental to addressing health inequalities in access to care, as limited primary care capacity and inadequate systems of coordination impact patients with more complex health and social needs most severely. Identifying practical strategies to make coordination more efficient can support innovative healthcare models, more seamless integration of virtual care into patients’ journeys, and strengthen primary care capacity more broadly.